🛍️ 1. Order Processing

• Orders are processed within 1 – 3 business days of payment confirmation.
• Orders are shipped on official business days only (Sunday to Thursday).
• Some orders may be delayed during sales or holiday seasons.

🚚 2. Shipping Carriers and Coverage

We rely on reliable shipping companies such as Bosta.

• Delivery is available to various supported regions.
• Shipping cost is automatically calculated at checkout based on user location and shipment weight.

⏱️ 3. Estimated Delivery Time

Once your order ships, a tracking number will be sent to your email or phone number to track the shipment’s status.

🔁 1. Return Conditions (14 Days)

You may request a return or exchange within 14 days of receiving your order if the following conditions are met:

• The product is unused and in its original condition.
• Original packaging and accessories are included.
• Receipt or proof of purchase is available.

❌ 2. Non-returnable Items

• Products damaged due to misuse.
• Opened or custom-made products.
• Perishable goods or personal hygiene items (e.g., cosmetics, underwear).

💵 3. Return & Refund Process

• After receiving and inspecting the item, you will be notified of the approval or rejection of your request.
• If approved, the refund will be processed to the original payment method within 7 – 14 business days.
• Shipping fees are non-refundable unless it was our error.
• The customer bears return shipping costs unless the item is incorrect or defective from the source. In case of our error, we cover all shipping costs.

Important Note: We do not accept exchanges; you can only return the item for a refund and place a new order.